At Windsor Jewels, it is our goal to ensure that every customer is 100% satisfied with their purchase. To that end, we offer a " no questions asked" 3 day refund on all purchases subject to the following conditions. Products that have been worn, altered or damaged will not be accepted for a full refund. Any pre-owned watch may be returned provided the watch is in the exact same condition as it was sold and includes all the boxes, papers, books and accessories. Please inform one of our representatives of your intention to return the watch before you ship the merchandise. All return shipments must be post marked before the 3rd calendar day from receipt of your watch and are sent at your sole cost and expense. Please be sure to insure the contents for their full value as we are not responsible for lost packages. Upon receipt, all items will undergo a thorough inspection by one of our watch experts to ensure that the watch is in the original condition in which it was sold and it includes all tags (especially any "non-removable" tags), items/accessories, etc. before we will issue a refund.